Salescheck.ioHelp CenterUpgrading or downgrading your plan
How switching plans works, including proration.
You can move between Basic and Premium, or switch between monthly and annual billing, at any time from Company & Billing. Only Admins can see and use this page. Checkout for any plan change happens through Creem, our billing partner.
Switching plans
Go to Company & Billing → Subscription.
Use the Monthly / Annual (2 months free) toggle above the plan cards to
choose how you want to be billed. This applies to whichever plan you check out with next, including
if you're only changing cadence and keeping the same tier.
Click Choose Basic on the Basic card, or Upgrade to Premium on the Premium
card (marked Recommended). This opens Creem's hosted checkout.
Enter your payment details and confirm. Once Creem confirms the subscription, your organization's plan updates automatically — this can take a few seconds after you're redirected back.
How proration works
If you already have an active paid subscription and you switch to a different plan or cadence, your existing Creem subscription is cancelled and any unused time left on it is converted into a credit, applied automatically to your new checkout. You'll see a banner like “Your previous plan was canceled and a €X credit for its unused time was applied to this checkout” before you're redirected to Creem — the credited amount is already reflected in what you're charged.
Choose Basic button and the same proration credit as any other plan switch.
If you already have an active plan, the button on your current plan's card instead reads
Manage subscription or Current plan — use
Manage subscription to open the Creem billing portal for changes handled there directly,
such as updating your card. See Invoices & payment
methods for more on the billing portal.