Salescheck.ioHelp CenterMy Google Sheets rule sync isn't updating
Common causes and how to re-check the connection.
Google Sheets rule sync (Beta, Premium) pulls a connected sheet into a rule type on a scheduled job that runs roughly every 5 minutes. If edits to your sheet aren't showing up as updated rules, work through the checks below in order.
Likely causes
- It just hasn't hit its next sync window yet — sync runs on an interval, not instantly on edit.
- The sheet's sharing permissions changed, so Salescheck.io can no longer read it.
- The Google OAuth connection was revoked (by you, your Google admin, or Google itself expiring it).
- The sheet's columns or format no longer match what Salescheck.io expects, so rows are silently skipped or ignored.
Check this
Sync runs on a roughly 5-minute schedule, not immediately after you edit the sheet. If you just made a change, wait for at least one sync cycle before assuming something's broken.
If sharing permissions were changed or the sheet was moved to a different Drive/folder with tighter access, Salescheck.io loses read access silently. Re-check that the account used to connect still has view access to the sheet.
Open the rule type's Google Sheets sync settings and look for a last-synced timestamp or status indicator. A status that hasn't moved past an old timestamp points at a stalled connection rather than a formatting issue.
If the OAuth token has been revoked or expired, disconnect and reconnect Google Sheets for that rule type to re-authorize access.
Compare your sheet's columns and header row against the expected format in Syncing rules from Google Sheets. A renamed header, an inserted column, or an unexpected extra tab can cause the sync to skip rows without an obvious error.